Thank you for shopping at https://thenovathreads.in/
If, for any reason, You are not completely satisfied with a purchase, we invite You to review our Policy.
The following terms are applicable for any products that you purchase with us.
INTERPRETATION AND DEFINITIONS
Interpretation
The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or plural.
Definitions
For the purposes of this Return and Exchange Policy:
Goods refer to the items offered for sale on the Service.
Orders mean a request by You to purchase Goods from Us.
Service refers to the Website.
Website refers to My Site, accessible from https://thenovathreads.in/
You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
GENERAL RETURN POLICY
We want you to be happy with your purchase. If you are not completely satisfied, you can return the product to us and we will either repair/replace it, or credit your account. You are eligible for a REFUND or EXCHANGE which is subject to the below terms:
Products that are bought from the Physical Stores can be returned. All Items are eligible for return and will be processed if conditions are met.
You are always required to ship back the items by following the shipping instructions:
The customer will have to pay the charge for returning the courier him/herself
REFUND POLICY
In order to be eligible for a refund, you have to return the goods within 3 days after the product is delivered. If the product is damaged in any way, or you have initiated the return after 3 days have passed, you will not be eligible for a refund.
- The product must be returned in its original packaging
- The product wasn’t used or damaged
- The product must include original tags (if applicable)
- The product must have the receipt or proof of purchase
- The product wasn’t used or damaged
- The product must include original tags (if applicable)
- The product must have the receipt or proof of purchase
EXCHANGE POLICY
The product can be exchanged for a different size or color variation, provided that such variation is available. Customers are allowed to exchange for the item within 3 days after the product is delivered. Exchanges exceeding 3 days will not be processed.
In order to be eligible for exchanges make sure that the following conditions are met:
- The product must be returned in its original packaging
- The product wasn’t used or damaged
- The product must include original tags (if applicable)
- The product must have the receipt or proof of purchase
You are required to ship back the product for the item to be inspected and replaced.
Your exchanged product will be processed Once items are received and conditions confirmed.
You are given the right to exchange the item, Once. Provided that all conditions in the Exchange Policy are met.
If the exchange item is different from the original item sent then in this condition you are not eligible for an exchange.
HOW TO INITIATE A RETURN
If you have a request for a Return, Refund, or Exchange, and if you have further clarification and questions, Please do not hesitate to contact us through our:
Email Address: support@thenovathreas.in
You will be updated on their Return Status through their EMAIL and PHONE, provided that all contact information is recorded to us.